Reference

Understand Your Rights Before You Start

ck107 operates under a defined set of legal terms that govern how your account, wallet activity, and access to our platform work.

Account TermsWallet ConditionsEligibility RulesPrivacy CommitmentsDispute Process
ck107 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about these terms, need to dispute a transaction, or want to request a copy of your account data, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe.

Live Chat Open the chat widget from any page on ck107 to raise a legal or account query directly. Available during our standard support hours for Bangladesh.
Email Support Send formal legal requests, data access queries, or account dispute details to our support email. Include your registered account ID for faster handling.
Account Help Centre Log in to your account and navigate to Help to submit a support ticket. Attach any relevant transaction references, including bKash or Nagad payment IDs.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at ck107

We take the security of your account and personal data seriously. Here is how we manage the key areas that affect you as an account holder.

Data Handling We collect only the information needed to operate your account — registration details, wallet identifiers like your bKash or Nagad number, and transaction history. We do not sell your data to third parties.
Cookie Policy Our platform uses cookies to maintain your session, remember your language preference, and measure how pages are used. You can manage cookie settings through your browser at any time.
Account Security Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your OTP with anyone — our team will never ask for it.
Data Retention and Requests We retain account records for as long as required by applicable regulations. To request a copy of your data or ask for deletion, contact us via email with your account ID and we will process your request.

Common Legal Questions from Account Holders

These are the questions we hear most often about our terms, your rights, and how we handle account and data matters.

Access to ck107 depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful in your location before opening an account.

Funds in a suspended account are held pending a verification review. We will contact you via your registered details to complete the process before any decision on release is made.

Send a data access request to our support email with your registered account ID. We will process your request in line with applicable data protection requirements and respond within a reasonable timeframe.

Yes. Submit a deletion request through our support email. Note that we may be required to retain certain records — such as transaction history — for a period defined by applicable regulations before full deletion is possible.

Raise a dispute through the Account Help Centre or via live chat. Include your transaction reference — for example, your Rocket or bKash payment ID — so our team can locate the record and review it promptly.

We publish updates to these terms on this page with a revised effective date. Continuing to use your account after that date means you accept the updated terms. Close your account before the date if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.